It is easy to determine what 3PL you should choose based on the obvious: years of experience, IT attributes, rates, popularity, etc. But, what you should take a deeper look into is the culture of the company. Culture in the work environment is pivotal to the day-to-day performance of employees and the overall functionality of the businesses.
So, what are some important values and traits a 3PL should instill?
Communication.Communicate, communicate… COMMUNICATE! No business, in ANY industry, will operate successfully without communication. In the fast paced world of logistics, it is important your 3PL relays important information and updates to all the parties involved in a timely manner. It’s crucial that suppliers, carriers, customers, and the 3PL are all on the same page. This way, each party knows what each other’s expectations are. Therefore, we know the responsibilities of everyone involved. This trait should be emphasized in every workforce.
Be PROACTIVE. With rapidly changing circumstances in logistics, your 3PL should be quick on their feet ready to take action. At Rock Solid Logistics, our account managers are on call 24/7 prepared to take on your needs at any hour of the day! When it’s 3:30pm and a client reaches out that they have an expedite that is needing to be picked up by 5 pm and transported 2,000 miles to be delivered by 7:00 am, it’s vital your 3PL has creative, custom solutions in place to resolve any unforeseen situations. For example, courier hand carry delivery or FTL team drivers.
Integrity.Clients expect honesty. They should feel confident in a 3PL’s abilities. All parties need to trust that your business is performing the way they promised. By implementing integrity into every employee, a company is able to build a solid, credible reputation.
Motivation: It is just as important for us, as it is to you, that your company sees growth, savings, and efficiency. Your 3PL should be consistently tracking a company’s Cost Per Pound, audits, and claims, as well as implementing a top TMS to guarantee visibility on all moves. Rock Solid Logistics, ensures that your company is staying on target and is prepared to intersect in any factors that pose a threat to your company’s success and satisfaction.
Leadership. Your freight is our freight. That is the perspective every 3PL should have towards their customers’ shipments. You will never reach an automated service at Rock Solid Logistics! We take pride in our personal customer service and urgency with clients. We understand our clients’ priorities and go the extra mile to make our clients feel at ease with their shipments. As transportation leaders to our clients, we step up to the plate when challenges occur.